We had the good fortune of connecting with Kiok Kang and we’ve shared our conversation below.
Hi Kiok, is there something that you feel is most responsible for your success?
Number one – empathy. I value empathy over everything whether I’m dealing with business or in my personal life. I truly believe that I’ve been able to build my career successfully by understanding this one trait. I can’t tell you how many times having empathy has gotten me to understand certain situations where normally I’d react before assessing a situation or would take it personally, when in fact, it wasn’t a reflection of my work or myself at all. By having empathy as a part Glowing PR Agency’s work culture, I believe it’s been able to create a more conducive working environment as it allows us to better understand each other’s feelings and reasonings behind various strategies for our clients.
It’s opened the door to a more positive, open communicative environment within my team which not only keeps us on point but also inspires us thus increasing our productivity. We’re in touch with the human side of our client relationships which they recognize, and are able to give them a more personal touch. This unique working marriage is just the spice we need to help create successful results for our clients.
I’d like to say we’re super-efficient and work like a well-oiled machine and that equals a very happy client! You can also think of us as mini detectives as we like to ask questions. It’s a conversation that we, in fact, love to have so we can figure out what our client needs from the get-go. We’re excellent listeners. Once we get the facts, it’s then when we break it down so we can understand the goals of our client and then try to outperform in every way possible, going above and beyond those original goals. Maybe you’d call us overachievers? And I’m really okay with that! In the end, we know we’ve done our job when our clients tell us how much they’ve enjoyed our innovative working style, how we’ve ticked those boxes off their goals list, and how it’s the start of a long working relationship.
What should our readers know about your business?
Business in 2020 has been challenging to say the least. We’re undergoing a significant amount of change and with change comes growth and adaptability. Our greatest mission is to lead our clients through this sensitive time with empathy and honesty.
If you had a friend visiting you, what are some of the local spots you’d want to take them around to?
This was in a world before COVID-19…
Kick off the day with a workout: – A hike at Griffith Park (I’ve been going as a child) – My favorite workout spots in Pasadena: Studio Metamorphosis, STRIDE Studio, Soul Cycle, Sanctuary Fitness, F45, or Rev Cycle spin class with Dollar.
Oat Milk Matcha Latte at Art & Science Cafe Rooftop lunch at Soho Warehouse in DTLA Stroll along The ROW and grab a juice
Drinks and dinner at Bavel for the best Mediterranean food
Shoutout is all about shouting out others who you feel deserve additional recognition and exposure. Who would you like to shoutout?
My friends: Ashley Villa from RARE Global, Dana Ward (co-founder of Barefoot Scientist) and Ally Maki of Asian American Girl Club.