We had the good fortune of connecting with Raymond Kim and we’ve shared our conversation below.
Hi Raymond, how has your work-life balance changed over time?
My work life balance has improved over time. The first year of running my business was an absolute grind because I was figuring everything out on the fly while being punched in the face, stomped on, etc. (okay, not literally but you get the point!). But with some luck, I was able to build a strong client list which allowed me to bring in some help year two. I am now working less hours and able to spend time outside of the business with my wife, family, friends and loved ones.
What should our readers know about your business?
I run a Digital Marketing company. What sets us apart from others? I treat every client as if they’re our only client. Meaning, I give a lot of attention and time to every client to make sure their needs are met and I am always accessible to make key decisions on the fly. The biggest lesson that I learned along the way is again, empathy. When the pandemic hit, I offered my clients 30% off my retainer fee to show that I am going through this time of struggle with them. I knew that to build a long-term relationship, I couldn’t view my clients as a “short-term” partnership. I needed to show that I am investing in their long-term growth and want to get there the right way. This worked out well as I was able to retain all of my clients and also grow 40% since March 2020.
If you had a friend visiting you, what are some of the local spots you’d want to take them around to?
I love this question! There are so many wonderful spots to explore in Los Angeles. I’d definitely take my friend to breakfast at Manhattan Beach (Cafe Wild is my favorite!), followed by a walk on Venice Beach Boardwalk, lunch at Malibu Seafood, shop on 3rd Street Santa Monica, grab dessert at Magnolia Bakery (their bread pudding is too good!), check out Hollywood, and then grab dinner at Casa Modena in Playa Vista (a hidden gem!). On other days, we’d definitely check out LACMA, The Getty Museum, Koreatown, the Arts District, The Grove, some of LA’s best Farmer’s Markets (honestly, there’s too many to name!), etc.
Shoutout is all about shouting out others who you feel deserve additional recognition and exposure. Who would you like to shoutout?
I’d like to send a shoutout to Gary Vaynerchuk! I’ve been following this man since the early 2000s and it’s been amazing to see his growth and impact over the years. I’ve learned so much about relationships, importance of empathy, hard work, etc. from Gary which has helped me tremendously throughout my career as both an employee and business owner.