We had the good fortune of connecting with Kela Trishaan and we’ve shared our conversation below.

Hi Kela, how has your work-life balance changed over time?
Work life balance is something I’ve just come value in the past few years. Before I had a child and husband I was known for doing all of the OT and trying to climb all of the ladders because that’s what success meant to me. I eventually got to a point where I was completely burned out and wondering what else there is to life besides working. Add to it missing out on family events, losing family members that you felt you had more time with, I knew I needed to make a change. After the birth of my son, I’ve made a conscious effort to set boundaries with work so I can still live my life and create memories. I will still work OT here and there but it’s not “mandatory” as I used to treat it in previous years. It’s important for everyone whether you have a family or not to make time for a life and understand that working is to fund your life, not become your life.

Can you open up a bit about your work and career? We’re big fans and we’d love for our community to learn more about your work.
I’ve been in the insurance industry (claims specifically) for almost 7 years. I work directly with clients when they have a claim to walk them through the claims process, show empathy throughout as they have experienced some type of loss or hardship, and ultimately make them whole again through their settlement.

What I feel sets me apart from others is my genuine desire to help people get their lives back to normal, and also explain to them what benefits they have on their policy, as most of us don’t understand these coverages until we unfortunately have to use them.

I got to where I am today simply by always being open to learning and knowing when to ask for help. In insurance, as with a lot of industries, it’s ever changing and no two scenarios are alike. Add to that all of the new technology these companies are using to make the process easier and more convenient for their customers, it’s important to always be open to new ways of handling business. No matter how much technology changes though, being nice and genuinely helpful can go a long way. When someone has a claim they are experiencing a tough time and sometimes this can result in them projecting their feelings onto you. It’s important to set boundaries of course, but it’s also important to put yourself in their shoes and work with them to find a resolution.

Getting to this point wasn’t easy because I am a human being. I have emotions and sometimes I want to go off on people or simply not want to do the work required of me. Working in customer service for several years however has given me the tools to push through these instances and make the best of most situations.

I’ve learned a lot about myself working in insurance. Mainly how to set up good routines and boundaries not only at work but in my personal life. A lot of people that work in this industry will tell you the work never stops. You could start working at 7am and still have plenty to do at 7pm depending on the season. It’s important to learn quickly what needs to be done right away and what can wait, and also know when you’ve done all you can for the day and need to tend to yourself and your family.

I started a Youtube channel in May of 2020 in the height of the pandemic. The goal was to discuss common struggles we as women face at home, in the workplace and in the world. With this, I also started to document some of my life through showing “day in my life working in insurance” and “day in the life working from home with a toddler” and to my pleasant surprise that’s resonating with a lot of people. By talking about some of my struggles and how I’ve made things work, I’ve had some great discussions with people looking to find balance at home, and also looking for information on what it looks like to work in insurance. My end goal is to help those who need it with the expertise I’ve gained over the years and hopefully inspire those who are in a rut. My thing is if I can do this 9-5 hustle, work on my content creation, raise my child, run a household and still tend to me, you can too. Let’s figure this out together.

Let’s say your best friend was visiting the area and you wanted to show them the best time ever. Where would you take them? Give us a little itinerary – say it was a week long trip, where would you eat, drink, visit, hang out, etc.
The funny thing is my friends and I are super simple but also love a good time when we can get out the house.

First thing on the list would be a nice facial and or massage. I’m super into self care and self indulgence because honestly why not?

We’d also have to hit a nice winery (I loved visiting Robert Mondavi winery in Nor Cal). Wine is my favorite thing besides water and coffee so if you’re with me you better love or learn to love wine too lol!

Lastly I’m always down for a nice upscale restaurant (Mastros, Flemings, Nobu, etc) and for activities, I LOVE museums, and I’d love to do another “paint and sip”.

I don’t go out as much as I used to but I am open to almost anything as long as it’s not too dangerous. The most exciting people in my eyes are this type as well, able to go with the flow within reason and willing to try things at least once.

The Shoutout series is all about recognizing that our success and where we are in life is at least somewhat thanks to the efforts, support, mentorship, love and encouragement of others. So is there someone that you want to dedicate your shoutout to?
I would love to shout out my entire family for always being positive and encouraging in whatever I have chosen to do in life whether it is a success or fail.

Shout out to my cousins Jameelah and Kaamilah of Hey Sisters for referring me for this awesome opportunity!

Instagram: kela_trishaan

Youtube: https://www.youtube.com/channel/UCrbUmpDLrwY8wCak2zgLWjA

Other: My email for any collaborations, business or even just to say hello is kelatbusiness@gmail.com

Nominate Someone: ShoutoutLA is built on recommendations and shoutouts from the community; it’s how we uncover hidden gems, so if you or someone you know deserves recognition please let us know here.