We had the good fortune of connecting with Matt Rollens and we’ve shared our conversation below.
Hi Matt, is there something that you feel is most responsible for your success?
I think the most important factor behind the success to Dragon Glassware is our focus on Customer Obsession. One of my business idols is Jeff Bezos, Founder and CEO of Amazon. He attributes Customer Obsession as the #1 reason to Amazon’s success, so when I started Dragon Glassware, I wanted to follow his lead and build the company around this principle. What is Customer Obsession? In a nutshell, it means to always focus on improving the customer experience and making business decisions that will benefit the customer. Compared to being competitor focused, Customer Obsession forces you to be proactive and innovative, rather than reactive and following what others are doing. To achieve this, we are always asking ourselves questions. How will this product improve the lives of our customers? Is our website convenient and easy to use? Are we delivering the best customer service by going above and beyond? What are customers looking for that does not exist yet in our niche? Questions like these keep us accountable and help us make the best decisions possible for Dragon Glassware and create the best experience for our customers.
Can you give our readers an introduction to your business? Maybe you can share a bit about what you do and what sets you apart from others?
Dragon Glassware is a boutique, designer glassware company offering a variety of handmade, artisan glassware and accessories for the home and kitchen. We design, develop and manufacture products for beer, coffee, tea, spirits, whiskey, wine and more. Our products have been featured in Bustle, Buzzfeed, Chicago Tribune, Men’s Journal, and on TV including HBO’s Westworld, and used by celebrities like Rihanna. We stand out from the crowd with our bold designs and impeccable customer service. We are committed to creating luxurious products that complement and enhance your lifestyle. Our products are designed to give you a one of a kind experience with your favorite foods and beverages. Above all else, we are passionate about giving you a drinking experience as legendary as our name!
If you had a friend visiting you, what are some of the local spots you’d want to take them around to?
Currently I am living full-time in Sacramento, but when I travel to southern California and LA I love to go to the Santa Monica Pier. I also can’t wait for more of California to re-open and visit the popular tourist places like Universal Studios again! Who else deserves some credit and recognition?
I want to dedicate my Shout Out to one of my best friends, Ilya Mokhov. He is an artist living in Orange County. We grew up together in Northern California and his support and encouragement are one of the reasons for my success! Check him out on Instagram to see his work – @i.mokhov