We had the good fortune of connecting with Melanie Fuentes and we’ve shared our conversation below.
Hi Melanie, is there something that you feel is most responsible for your success?
Customer service is everything. You can have a great product but if you don’t know how to talk to and treat your customers then your product has zero value. My repeat customer rate is excellent not only because I have a product people love but because I make it my job to make each and every transaction personal. People like to feel important and treating each order as though its my top priority is what keeps them coming back. Being attentive and showing them they are more than just an order number is what sets me apart.
Can you give our readers an introduction to your business? Maybe you can share a bit about what you do and what sets you apart from others?
Founded in 2014, ChilOSO Gummy Bear, started out as a side hustle with the intent to make extra diaper money. Once I realized the demand for my product, I started focusing on branding and refining the business to give it a more professional look and feel. There were many obstacles along the way, many of which were my own insecurities. As with anything that gains alot of public attention, my product was being replicated by many both in the U.S. and internationally and thats when the battle within myself started. It took me a long time, but I eventually grew spiritualy and realized that the sun shines for us all. Not to mention it makes me proud to know that I paved the road for so many other chili gummy businesses that exist today. I turned a side a hustle into a successful corporation showing my two young kids that anything is possible as long as you work hard. I never imagined ChilOSO Gummy Bear would be where it is today and I want thank each and every one of my customers that time after time have returned for more chile gummy goodness.
Shoutout is all about shouting out others who you feel deserve additional recognition and exposure. Who would you like to shoutout?
Shout out to my loyal followers, some of which have been buying from me since the very beginning 7 years ago. If it wasn’t for the continued love and support, I wouldn’t be where I am today.