We had the good fortune of connecting with Amber Norris and we’ve shared our conversation below.
Hi Amber, is there something that you feel is most responsible for your success?
The most important factor that initiated the success of my brand was demonstrating vulnerability about my struggles with invisible illnesses. My Relapsing Remitting Multiple Sclerosis (RRMS) diagnosis during my junior year of undergraduate school completely changed my life and what I thought was my future as a medical student. Pursuing a Bachelor of Arts in Spanish with a pre-medical focus, I was already not prioritizing my health, and being diagnosed with a neurological disorder that can impact the brain’s ability to send signals to the rest of the body was definitely not a part of my four year plan.
Due to my experiences as a patient battling RRMS and other chronic illnesses, my perspective of medicine and who I was was completely altered. I began using dance, song, arts and other videos as a platform to talk online about my appointments, patient advocacy, work accommodations, and holistic therapies. Now days, instead of jumping straight to medication to keep my conditions under wraps, I seek holistic options like therapy, acupuncture, diet change, etc. to achieve a more preventive lifestyle. My smile and positive mindset often fool people into thinking that I do not deal with chronic pains on a daily basis, so I saw a need for advocacy surrounding invisible illnesses and tried to start those conversations.
Can you open up a bit about your work and career? We’re big fans and we’d love for our community to learn more about your work.
I am most proud and excited about the expansion of my non-profit organization, Major Savages Corporation. It is my goal to touch as many lives as possible in a positive way and to create generational wealth for my family and my non-profit allows me to do everything that I love. I strive to promote wellness and to provide safe spaces encouraging conversations that empower warriors such as those battling: anxiety, Hashimotos, Fibromyalgia, fatigue, depression, ADHD, Lupus, migraines, and other illnesses that may not initially meet the human eye. I get to contribute to the development of small businesses and the growth of their clientele, and learn about different patient successes and lessons around the world, virtually. Eventually, I would like to expand my organization and hold international conventions the promote patient advocacy, wellness and sharing the patient experience. I want the world to know that it’s okay to have a fair work-life balance and it’s okay to ask for help, focus on the task at hand, and to control only the controllables.
Any places to eat or things to do that you can share with our readers? If they have a friend visiting town, what are some spots they could take them to?
Breakfast/Brunch: LoLo’s Chicken and Waffles & Ida Claire
Lunch: Pluckers Wing Bar, Old Chicago, Pho Xpress & Chewy’s
Dinner: Pappadeaux, The Crab Station, Cheddars & Maggianos
Sweets: The Cookie Society, Crumbl Cookies & 1102 Bubble Tea & Coffee
Activities: Arbor Hills Nature Preserve, Carrollton Public Library, Deep Ellum, The Galleria, A yoga or dance class, Archery/Ax Throwing Session & we would definitely be checking out other things to do on Groupon!
Who else deserves some credit and recognition?
I would like to dedicate my Shoutout article first and foremost, to God because through my journey I have become so much more spiritual and learned to keep Him first. Next, I would like to shoutout my father who has always been a huge impact on helping me find strength within my illnesses and embrace my creative abilities.
Another huge factor that inspired me was serving as an Orientation Assistant at my University. Our team read a book called, “Be Our Guest-Perfecting the Art of Customer Service” by the Disney Institute that prepared us to work together and assist in the mandatory orientation sessions for all incoming students. Service models used by my university and institutes like Disney, Chick-Fil-A and Aldi, intentionally focused on creating unmatchable service experiences and known for simply setting their standard to go above and beyond in putting the customer first, always intrigued me.
Post graduation, I decided to create my non-profit organization, Major Savages Corporation. I partner with small-businesses from my hometown, educate their staff about excellent customer service techniques that I have learned about and allow them to execute that service during a giveaway promoting advocacy, their products/services and a personalized, VIP experience for invisible illness patients and families. The intent is to create long-lasting relationships and memorable moments that empower and uplift patients and care-partners to share their stories and take control of their health plan.
Youtube: Major Savages