We had the good fortune of connecting with Caitlin Bryant and we’ve shared our conversation below.
Hi Caitlin, can you tell us more about your background and the role it’s played in shaping who you are today?
I was born and raised in Los Angeles. My first 18 years of my career was working in the restaurant industry, which had had been the catalyst during that time to go to culinary school. I mainly grew up around my Chinese-side of my family (I’m half Chinese and French), which meant huge family gatherings, always surrounded by food. I knew my family had some deep history around Chinese Americans in Los Angeles, from my great aunt who was the first Chinese woman to work as a riveter for WWII, to my great grandpa having something to do with Chinatown in Los Angeles. I later found out that he was actually the founder of New Chinatown in 1938, and was the first Chinese American to work for the Dept of Water and Power in Los Angeles. When I first formed Make Good Company, I often look back to what my family has accomplished over the years and I want to continue this legacy and honor them. I am heavily involved now with our family building in Chinatown, bringing new, wonderful Asian and/or minority-owned small businesses and tenants and creating a destination for the community and tourists to enjoy. I am also on the board of the Chinese Historical Society of Southern California as well as on the board for the LAX Coastal Chamber of Commerce. When I look at all of the experiences I’ve had in my and my ancestors lives, it drives me to be a better person, grow the business and bring awareness to small, minority and woman-owned businesses in Los Angeles and beyond. I think there’s huge value in embracing the community and caring for it in your own way.
Can you give our readers an introduction to your business? Maybe you can share a bit about what you do and what sets you apart from others?
Make Good Company is a multi-faceted solutions-forward consulting firm. With my background in operations and our incredible Director of Projects and Design, we are able to adapt and enhance many different genres of work. Because we have such a strategic and efficient methodology to our approach, we have a large diverse list of clients. From IT security, where we were the lead project coordinator at LAX to impact over 4,000 secure doors, working with Airport Police and every stakeholder, to designing spaces concessionaires on RFP’s. We are currently honored to also be the design manager for a franchise for all of their future franchisee stores throughout the US.
The journey so far in our 3 years was not a simple one. Specializing in restaurants and concessions (logistics and operational readiness) was our main focus in the beginning, but seeing opportunities for more efficient programs, operations, communication, etc broadened our scope and I realized we could adapt to a number of clients and fields. I constantly was knocking on doors, cold calling, signing up for conferences, meetings, networkings, etc to see where there were potential opportunities.
Some of the biggest lessons I’ve learned is to be open. Maybe there’s a project that presents itself, and while it may not be the more glamorous, and I may not specialize in it, it is still an opportunity that I am grateful for and it can only enhance my knowledge or expose me to other opportunities I never considered before. There is no project too small or too big that we can’t apply ourselves to.
Let’s say your best friend was visiting the area and you wanted to show them the best time ever. Where would you take them? Give us a little itinerary – say it was a week long trip, where would you eat, drink, visit, hang out, etc.
Wow – this is an exciting question. If a friend was staying with me for a week, I would take them all over southern California. We would start for at least 3 days going all over Los Angeles. Spend a good day and a half in the San Gabriel Valley, eating our way through all of the plethora of incredible restaurants, boba shops, bakeries, etc. We would walk around the Huntington Gardens, Rose Bowl, Griffith Park and Observatory to name a few. Then we’d spend some time west at the beach. Go riding on some beach cruisers. Head a little north to Malibu for some oysters at Broad St or head to the little farmers market at Thorne Family Farm. Then we’d take a day trip up north to Santa Barbara. We’d end our last couple of days going through Orange County (Westminster for some Vietnamese), visiting A Market in Newport Beach and ending up in San Diego for some incredible fish tacos. Obviously the week would be filled with food, great friends, family and fun.
Shoutout is all about shouting out others who you feel deserve additional recognition and exposure. Who would you like to shoutout?
I would love to recognize all of the incredible work relationships I have nurtured over the years throughout my career. I have been so blessed to have met so many successful and talented people who were nothing but open with me on how their journey was and opened my mind that there is never a specific road to get where you want. I also want to thank my family and husband for believing in me. Knowing they’re always in my corner cheering me on motivates me each and every day to do great and keep dreaming.
Instagram: MakeGoodCompany or CaitlinBryant