We had the good fortune of connecting with Dr. Zonram Liao, DVM and we’ve shared our conversation below.
Hi Dr. Zonram, what do you attribute your success to?
You know, the reason I started my business, Wellnergy Pets, was to help people and their pets.
As a veterinarian, I see how important pets are to people on a daily basis and I understand that the human-animal bond in family pets is a sacred one. My goal has always been to help people by protecting that precious bond for as long as possible through helping to manage the well-being and happiness of pets, though quality at home care, aimed at preventing our pets suffering from serious issues before they become too severe to treat, and managing chronic issues to keep them happier and healthier for longer. I truly believe this is even more important to keeping people and their pets happy than what I can do for them in their short visits with me in the veterinary clinic when emergencies happen.
That is why I created Wellnergy Pets. My goal is to improve the lives of people and their pets by providing the best at-home pet care in the form of high-quality preventive and supportive care pet products and supplements.
I believe that instilling this value into the culture of my business, hiring people that feel the same way, and communicating this message to our customers, has been the most important factor in the success of my brand. Everything we do here at Wellnergy Pets are for people and their pets, and I like to keep it that way.
Alright, so let’s move onto what keeps you busy professionally?
I love my job and career as a veterinarian. Even after 10 years in the field, I still feel the joy and excitement going into work every morning, clapping my hands together, and saying “Morning, morning team, let’s help some people and their pets today”. Be it in the animal hospital, or at my pet supplements company, Wellnergy Pets, this is something I do every morning, because I truly enjoy helping people.
It may not sound like much, but I think it’s what makes me just a little different as a veterinarian. Everybody in the veterinary field loves animals, and we’re here to help animals in need. However, it’s often lost that these animals are connected to, bonded with, and loved by people. As important as these pets are, we have to remember that their health and care at home, are managed by people; people we need to connect with, empathize with, and understand, in order to best help their pets.
It’s definitely not easy. Most people I come across on a daily basis are nice, understanding, and easy to connect with. But everyday we also come across cases where, we are trying to practice the best medicine for a patient who needs help, but unfortunately, it’s not cheap, and often unaffordable. Instead, in these cases, we are met with having to explain to people the sad reality of not being able to afford to give their pets the best diagnostic tests or treatments, and it’s not only heartbreaking to the pet owners, (some do not take it extremely well, and can lash out at us) but it’s heartbreaking for us, the veterinary team, as well. Navigating these waters as a veterinarian can be tough, especially when maybe the last client has just lashed out at members of your staff. While that is unacceptable behavior from our clients, it’s still important to overcome obstacles like that, remember that these are still people. People that need help, people that are in pain because their pet that they love is in pain, people that need help understanding. It’s not easy to put aside pride, but me and my staff still try to connect with these people, understand them, and remember that we are here to help both people and their pets. Doing so has allowed us to build relationships a real connection to our clients and pet parents in our community.
But yeah, by helping people, we help their pets. It’s a small thing that get’s lost every once in a while in a veterinarian’s life, when their grinding and focused on their patient’s and their conditions. But it’s important to remember, and I’m lucky that I was taught to practice that way, in a way that makes me just a little bit different from my colleagues.
It’s a value that I have instilled into my pet products brand, Wellnergy Pets, and our employees there. It’s why I created a pet products company, with pet owners in mind, to help people better care for their pets at home, and avoid expensive veterinary visits. And risking sounding a too corny here, I truly believe that it is what separates our brand and our story from others. Made by Veterinarians, for people and their pets. That’s Wellnergy Pets.
(This was a little long winded because I tried to answer all the questions up there, but feel free to edit as you like haha thanks!)
Any places to eat or things to do that you can share with our readers? If they have a friend visiting town, what are some spots they could take them to?
Funny enough, I love that Voyage LA has an Orange County section. This is because, although I live in southwest LA county, I love hanging out in Orange County. The drive is just easier and nicer, there’s less traffic, and I’m closer to the Orange County beaches. I’m a total outdoors guy, so a 1 week SoCal itinerary would look something like:
Day 1 in San Diego: Coronado Island, Balboa Park, Downtown San Diego, Little Italy, Gaslamp District
Day 2 in La Jolla: Brunch in La Jolla, La Jolla Cove and Sea Lions, Torrey Pines State Beach and Hiking
Day 3 in Anaheim: Disneyland, California Adventure, Downtown Disney
Day 4 in Newport: Balboa Island, Laguna Beach, Crystal Cove State Beach, end the night at The Beachcomber Cafe on the beach
Day 5: Head up to Santa Monica, spend the day, end the night in Koreatown for food and drinks (the best Koreatown in the nation, hands down)
That just about sums it up!
Shoutout is all about shouting out others who you feel deserve additional recognition and exposure. Who would you like to shoutout?
Yeah! I would like to shout out my mentor, Dr. Jeffrey Wang at PetCare Animal Hospital in El Monte, CA. He’s the one that instilled in me, 10 years ago, when I was just a nurse in his clinic, the culture and values of helping people and their pets. He taught me that, if you put people and their pets first, everything else will follow. He truly believes it and it’s that value and culture that has led to his success in his animal hospitals. And he’s been absolutely right, as I’ve seen my success follow in the same way. So, I definitely wanted to take this opportunity to shout him out, thank him for being such a positive and influential mentor to me, and all the other future and current veterinarians that he has mentored over the years (there’s a lot of us!). He’s truly the best human, and an important contributor to his community and those around him, and will continue to be in the years to come. Thank you for giving me an opportunity to highlight such a special person in our area!
Other: Personal Instagram for Veterinary Content: https://www.instagram.com/dr.zonramliao/
Image Credits: Andy Wong Photography