We had the good fortune of connecting with Will Frazier and we’ve shared our conversation below.
Hi Will, can you walk us through the thought-process of starting your business?
I always knew I wanted to start a business since I was in high school. I just never knew what kind of business I would start. I just wanted to be able to make the income I wanted to make and had control over. I also knew most people who made a lot of money owned business and the idea of putting systems and people together along the way excited the analytical part of me. Around junior/senior year I figured I could be a mechanic and then eventually open my own shop but God had other plans.
Alright, so for those in our community who might not be familiar with your business, can you tell us more?
My business is in the credit repair industry. We help the average consumer get a better grip on their finances by helping them get control over their credit issues. What sets me apart from others in the industry, based on what clients tell me is that I actually have answers to all the questions they never understood about credit and the repair process. Also, the fact that someone is actually there to answer the phone, that genuinely cares, when they need help. I strive to actually treat clients like they were a member of my family by showing integrity, and transparency to them.
I’m most proud of hearing the joy in their voice or in their messages when they are sharing how they were finally able to achieve something that they thought was unattainable for years because of their credit situation. Whether it be getting a house for their family, getting a car with no down payment, or getting a credit when they are used to getting denied for everything.
Getting to where I am now in business was not easy. I hate that a lot of times stories about these millionaire business owners or startups that “exploded overnight” don’t usually tell the full story about how long the journey really took to see success. Thus creating the picture that becoming an entrepreneur is easy leads to quick success. This leads people to try starting a business with the wrong expectation thinking “it’s easy” and when they get hit with their first challenge they fold because “this is supposed to be easy” and they let go of their passion and dream.
When I started my business I left my job cold turkey with nothing but about $2000 to my name and too many bills for that to last more than a months time. I had about 2-3 customers which weren’t enough to sustain me either but I left my “safe” job at Wells Fargo running solely on faith that God had me on this path and that he was going to take care of what I couldn’t see happening as long as I had faith in him. I had my business plan ready to go as well and I knew I had to succeed because it was sink or swim at this point.
Needless to say nothing in my business plan went according to plan. I quickly realized that neither my degree in business nor the lessons for the MBA I was working on at the time were going to help me. As time passed the due dates for bills were getting closer and I really had to figure things out. During those first few months, I had to call on friends for loans, I had to make payment arrangements, sometimes I had to eat beans or PB&J, sometimes I didn’t know where I would get gas money from, and I had to let some accounts go past due and hurt my own credit but I never gave up.
Through it all I ended up learning that I had to work on myself to overcome my introversion and anxiety before I could start taking the action I needed to take to get my business in front of more people. I learned the importance of connecting with other entrepreneurs to create win-win situations that could benefit both of our businesses. I learned the importance of serving customers first before thinking about what I need. Most importantly, I learned that no matter how dark things look God will always find a way to surprise you and get you what you need at the time that you need it. Ultimately he won’t let you fail but he will use your faith to make sure you prevail.
The Shoutout series is all about recognizing that our success and where we are in life is at least somewhat thanks to the efforts, support, mentorship, love and encouragement of others. So is there someone that you want to dedicate your shoutout to?
While I have a lot of people I would like to shout out I will only name a few. I feel like I had different support and encouragement at different stages in my entrepreneurship. I have to thank God from the beginning and throughout the rest of my journey because he showed me the pathway that led me to leave my job with no savings, just the faith to rely on him. Right now I would have to say, my Wife and 4 children for being the biggest motivators and source of encouragement and love as I’m striving to reach new levels in my business. All my friends in Alabama that were there for me from the start, helping me when I needed help, and rooting for me to keep going. James, Dexter, Antione, Jason, Quin, and many more. I appreciate yall from the bottom of my heart.