We had the good fortune of connecting with Emily Cho and we’ve shared our conversation below.

Hi Emily, what do you attribute your success to?
Focusing on your customers’ perspective. Whenever I greet a newcomer, I always look forward to working with them continuously and have them become my regular. I believe the key to making it possible is trying to see things on their side. Understanding possible frustrations they might have, you will be able to provide information that could benefit them and explain things as easy as possible if they are new to the industry. Also, I believe that being honest with them throughout the whole process is another significant factor. These lead to customers’ satisfaction and let me build trust and confidence for them to work with me again.

What should our readers know about your business?
It was, of course, not easy at first. Advertising a newly-opened-business in the fashion district could be tricky because they normally have no good reason to try out a new place when they already have someone working with them. So there was a bit of wait till I had the first customer, who was looking for a new place because they were not quite satisfied with the other place they were working with. I had pride in the quality my staffs and I could provide and it got word of mouth. So I focused on the purpose of customers, I even introduce them to other places whenever I believe there is a better option for them. I do ask them to find us back when they are confident choosing us to work with though. What I learned from it is that when I try to help them out from the bottom of my heart, they do feel it and I can leave a good impression and build trust for future events.

Any places to eat or things to do that you can share with our readers? If they have a friend visiting town, what are some spots they could take them to?
It was, of course, not easy at first. Advertising a newly-opened-business in the fashion district could be tricky because they normally have no good reason to try out a new place when they already have someone working with them. So there was a bit of wait till I had the first customer, who was looking for a new place because they were not quite satisfied with the other place they were working with. I had pride in the quality my staffs and I could provide and it got word of mouth. So I focused on the purpose of customers, I even introduce them to other places whenever I believe there is a better option for them. I do ask them to find us back when they are confident choosing us to work with though. What I learned from it is that when I try to help them out from the bottom of my heart, they do feel it and I can leave a good impression and build trust for future events.

Who else deserves some credit and recognition?
All my ex and current staffs definitely deserve a credit. They are great mentors who have given me valuable pieces of advice from the view of their own profession which helped me to be where I am now. Although I manage the whole process and it requires me to know everything, they are the people who make huge differences in every part of the workflows. Not only does it starts from a creative design, but it also requires creative efforts with everyone’s cooperation for the best outcome.

Website: http://silverrainla.com

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