We had the good fortune of connecting with Lynette Haugen and we’ve shared our conversation below.
Hi Lynette, what is the most important factor behind your success?
I believe we are successful because we treat our employees with kindness and respect. In return, they treat our customers the same way. Since we are a family business, we work side by side with our employees, and we all share the same vision for True Blue Maids. Our company does not use an automated telephone service. I personally answer every customer call, and I am in constant contact with all of my employees throughout the day. Our values have allowed us to build a loyal customer base during this pandemic. We are grateful to have the opportunity to grow our business in this challenging time.
Can you give our readers an introduction to your business? Maybe you can share a bit about what you do and what sets you apart from others?
We offer professional, personalized cleaning service. We are a family business and that is what sets us apart from other cleaning companies. We are continually sharing ways to improve and grow. We encourage each other and are always thinking about how to create a better customer experience. I am overwhelmed with gratitude that our family and employees can thrive during this challenging time. We are proud to be voted the best house cleaning service in the Pasadena Weekly 2016-2020.
Any places to eat or things to do that you can share with our readers? If they have a friend visiting town, what are some spots they could take them to?
Since we provide service for historical homes in Pasadena, I would recommend a guided tour around the historic Arroyo Terrace neighborhood. It is fun visiting the Norton Simon Museum, seeing the Huntington Gardens, and shopping on Colorado Boulevard. Pasadena is also known for its impressive dining scene. We Olive Pasadena restaurant is our family favorite.
Who else deserves some credit and recognition?
A shout out to my family and employees! Your dedication, enthusiasm, and insight are truly inspiring.