We had the good fortune of connecting with Dr. Lynsey Rosen and we’ve shared our conversation below.
Hi Dr. Rosen, what was your thought process behind starting your own business?
We had worked as associate veterinarians in other practices and in academia for over 10 years. When we thought about starting our own practice, the idea was very daunting. They don’t teach you anything about running a business when you are in veterinary school, and they don’t really set you up to be a practice owner. We wanted a unique model, something that could really help our community – our clients and our patients. Little did we know that COVID-19 was coming and our model would become truly essential to people. We liked the idea of a mobile veterinary hospital that could do everything – see all types of animals, go everywhere, and do advanced medicine and surgery. We wanted to still practice high quality medicine and surgery, but make it accessible and convenient for clients and patients that could not make it into the vet office. We wanted to be able to practice just the way we wanted, with a small, personal staff, and control over all aspects of care.
Can you give our readers an introduction to your business? Maybe you can share a bit about what you do and what sets you apart from others?
Shiloh Veterinary Hospital is family owned and operated. While so many veterinary hospitals are now corporate owned (VCA, Banfield, Blue Pearl, others) and are becoming less and less personal, we are trying for the opposite. We want you to know us and our whole staff, and we want to know you and your pets like family. There are only seven of us: two doctors, two office managers, and three technicians. We are a close knit group who loves and cares about each and every animal that we see. We want owners to be involved in their pets care…there is no middle man, owners are with the doctor for the entire visit on the truck and can spend as much time, and ask as many questions as they want. Our biggest challenge still is time management. Being mobile in LA county is tricky. Traffic is unpredictable, and we never know exactly how long each visit will take. Luckily, our clients are very understanding and accommodating, but we are still working on the best ways to be the most efficient. Going forward, we will continue to work on ways that we can help more people and animals each day during this difficult time.
Any places to eat or things to do that you can share with our readers? If they have a friend visiting town, what are some spots they could take them to?
Ha! Unfortunately, as veterinarians who have a four year old and work 80 hours a week, we are probably the least fun people in the world! But let’s imagine a post-Covid world where we actually get a week off! For people with children, we always recommend the LA Zoo, the beach in Malibu, the Santa Monica Pier, and of course, Disneyland! I love all the museums, especially the Getty, LACMA, and the Museum of Natural History. Our daughter is also obsessed with going to Olvera Street downtown for shopping and food! If you love animals, visit The Gentle Barn in Santa Clarita for some hands-on love.
Who else deserves some credit and recognition?
We would absolutely not be here without the support of my parents (Dr. Anderson’s parents-in-law). They have always supported all of my goals and dreams, but were particularly instrumental in starting this business. They built us a house in the back of their house so we could live rent-free and put all of our money into the business and our daughter. They help with child care for our 4 year old daughter, Charlotte. They allow us to park both huge veterinary trucks in their driveway, and hooked up the special plugs to the solar panels to save us money (and the planet). They allowed us to convert the garage to our storage facility for the hospital and my step-father built us sheds and shelving for all of our equipment. My mom was our very first PR specialist, throwing us opening parties and spreading our name to everyone she knows. We would absolutely not have been able to do this without them.
Logo by Lindsey Warren